How do you know that you are giving the customer what they are looking for? In any transaction or in a customer service role what do you need in your brain to understand what the customer really wants? By completing this class you will have a better understanding of how to listen to sell, how to listen to service and ultimately how to listen to profit. You will learn the techniques it takes to take your business to a whole new level. Enjoy a box lunch and networking after the class until 1:00 pm.